FZ-G1 Mk1-2-3 Product Issue

We’re here to keep you informed about a battery issue with selected FZ-G1 Mk1-2-3 Toughpad tablets.

After initial partners and user advisories in April and May, Panasonic confirmed a battery recall for affected units on 19.05.17. Users are asked to contact Panasonic to register for replacement batteries and the application of a new firmware utility. Prior to receiving replacement batteries, users should apply a software utility from this website OR remove the battery and use main adaptors or approved vehicle docks where possible. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and support.

FREQUENTLY ASKED QUESTIONS

What units are potentially affected by this issue?
Panasonic FZ-G1 Mk1, Mk2 and Mk3 Toughpad tablets with standard batteries manufactured from March 2013 (Note : specific SKU’s below)

When will we receive further information?
Please contact Panasonic to register your preferred support location and quantity for battery replacement, subject owner and contact details e.g. you may wish to have replacement batteries shipped to one location, or multiple locations. Panasonic will advise each affected user on next steps in the near future.

Why did Panasonic advise the ACCC of this potential issue?
User safety is paramount to the Panasonic Toughbook Group. Despite only a single confirmed issue in Australia, Panasonic are choosing to act in the interest of its partners and users

Are current FZ-G1 Mk4 Toughpad SKU’s affected by this potential issue?
No. This issue is specific to selected FZ-G1 MK1, Mk2 and Mk3 SKU’s. Units with Large batteries are not affected. FZ-G1 Mk4 is not affected

Are any other platforms affected by this potential issue?
No. This issue is specific to selected FZ-G1 MK1, Mk2 and Mk3 SKU’s. No other models are platforms are affected

Will the FZ-G1 Toughpad still operate on mains power, or a DC vehicle dock with the battery removed?
Yes.

Is it safe to handle the battery once it is removed from the FZ-G1 Toughpad?
Yes. Panasonic recommend the standard guidelines of the battery ‘Material Safety data sheet’ are followed

Should I return the battery?
No. Panasonic will be in touch with all stakeholders with a detailed update to complete their battery replacement in the near future. Users should apply either the software utility OR remove the battery and use either mains power or vehicle docking in the interim.

How can the recommended BIOS utility be applied?

Users will be advised to apply a BIOS utility that will reduce charging from 4.2 volts to 4.0 and reduce the peak operating settings of batteries. This is now available for all users for download (please click here to download BIOS utility and step-by-step guide).

Once run, the device will provide a “0” code which confirms the changes have been successfully implemented (Note : this is specific to FZ-G1 Mk1-2-3, and will return a “99” code of FZ-G1 Mk4 and “3” on any other platforms without making any changes).

This setting will only become effective after rebooting the unit.

What about remote access to the BIOS utility?
Windows Desktop Management Systems such as SCCM can be applied remotely, but each deployment and environment will be different. Please consult your IT team, or our Panasonic Engineering group.

How does a customer remove the battery?

  • 1. Please ensure the FZ-G1 Tablet is turned off
  • 2. Unplug any external power source
  • 3. Undock from desktop port replicators or vehicle docking stations if applicable
  • 4. Unlock the battery pack as shown in the following (diagram 1)
  • 5. ATEX devices:

- Please do not remove the compliant metal plate or sticker on any affected FZG1 Mk1-23 ATEX unit.
- End-users who have been trained and certified to unseal ATEX devices will be contacted with arrangements for a replacements battery. If you are uncertain if you are certified, please contact the Panasonic Partner Support Team (details below).
- When registered users are contacted to advise replacement batteries have become available, arrangements will be made for recognized Panasonic representatives to complete the battery replacement and resealing process either in state-based offices, with Panasmart, or onsite where it is feasible to do so.

How will a customer know if their unit is affected?
- Model numbers can be found by turning the unit over and confirming the product detail label applied to all FZ-G1 Toughpad tablets (diagram 1).
- The battery displays pack details on its reverse as shown (diagram 2).
- The model number of the battery pack is FZ-VZSU84U.

Will this FZ-G1 Mk1-2-3 battery issue affect ATEX | IECEX certifications?
ATEX devices will retain their zone 2 certification so long as a certified end-user or Panasonic representative installs the replacement battery and reinstates the required sealing, metal plate and tagging. Please do not run the firmware update immediately upon the installation of replacement batteries. Panasonic will advise when new ATEX compliance processes are complete for this software to ensure ATEX certifications remain in place. Please contact Panasonic to register your preferred support location and quantity for battery replacement, subject owner and contact details.

Will the firmware utility applied once new batteries are installed be affected by the initial software utility?
The final firmware utility will overwrite the initial BIOS utility to ensure additional safety controls and full product performance. Panasonic will advise ATEX users when they can apply the new firmware after replacement batteries are installed. The firmware can be applied immediately upon installing the battery for all other users.

How will I know all required actions are complete?
Please contact Panasonic to register your preferred support location and quantity for battery replacement, subject owner and contact details. Please apply the software utility from this site OR remove the battery and apply mains power or vehicle docking prior to the delivery of replacement batteries. For non-ATEX unit simply install the replacement battery and apply the firmware update being added to this site. ATEX users will install the replacement battery but not apply the firmware until advised by Panasonic. All required actions are then complete.

What SKU’s are affected?
Panasonic FZ-G1 Mk1, Mk2 and Mk3 Toughpad tablets affected:

Mk1

SKU
FZ-G1AABAKBA
FZ-G1AABDXBA
FZ-G1AABEKBA
FZ-G1AABJKBA
FZ-G1AABKXBA
FZ-G1AABNKBA
FZ-G1AABZXBA
FZ-G1AADJKBA
FZ-G1AAHDXBA
FZ-G1AAKAKBA
FZ-G1AAKEKBA
FZ-G1AAKJKBA
FZ-G1ACH66CA
FZ-G1ASBEKBA
FZ-G1ASBJKBA
FZ-G1ASHJHCA
FZ-G1ASH5TCA
FZ-G1ASPCKBA

ATEX
FZ-G1CCH66CA
FZ-G1CSKDKCA
FZ-G1CSKHKCA

Mk2

SKU
FZ-G1FAB1FBA
FZ-G1FAB30BA
FZ-G1FAHAHBA
FZ-G1FAHAXBA
FZ-G1FAHJHBA
FZ-G1FAHLHBA
FZ-G1FAHLXBA
FZ-G1FAHNHBA
FZ-G1FAKAHBA
FZ-G1FAKDHBA
FZ-G1FAKJHBA
FZ-G1FSHEHBA
FZ-G1FSHLHBA
FZ-G1FSH2KBA

Mk3

SKU
FZ-G1L3100BA
FZ-G1L3100CA
FZ-G1L3101BA
FZ-G1L3103BA
FZ-G1L3104BA
FZ-G1L3106BA
FZ-G1L3110BA
FZ-G1L3113BA
FZ-G1L3114BA
FZ-G1L3117BA
FZ-G1L3121BA
FZ-G1L3122BA
FZ-G1L3125CA
FZ-G1L3126BA
FZ-G1L3132BA
FZ-G1L3134BA

ATEX
FZ-G1M3100BA
FZ-G1N3102BA
FZ-G1N3101BA
FZ-G1N3101VA

Additional Configured SKU's

  • FZ-G1AABBKBA
    FZ-G1AABBXBA
    FZ-G1AABCKBA
    FZ-G1AABFXBA
    FZ-G1AABGKBA
    FZ-G1AABHXBA
    FZ-G1AABKKBA
    FZ-G1AABMXBA
    FZ-G1AABNKBA
    FZ-G1AAKGKBA
    FZ-G1AAKNKBA
    FZ-G1ACBJKBA
    FZ-G1ACBKXBA
    FZ-G1ACBNKBA
    FZ-G1ACBZXBA
    FZ-G1ASBAKBA
    FZ-G1ASBDXBA
    FZ-G1ASBEKBA
    FZ-G1ASBFKBA
    FZ-G1ASBFXBA
    FZ-G1ASBGKBA
    FZ-G1ASBHXBA
    FZ-G1ASBJKBA
    FZ-G1ASBKXBA
    FZ-G1ASBMXBA
    FZ-G1ASBNKBA
    FZ-G1ASBZXBA
    FZ-G1ASDJKBA
    FZ-G1ASH5TCA
    FZ-G1ASHDXBA
    FZ-G1ASKAKBA
    FZ-G1ASKGKBA
    FZ-G1ASKJKBA
    FZ-G1ASPCKBA
    FZ-G1FAHCHBA
    FZ-G1FAHCXBA
    FZ-G1FAHEHBA

  • FZ-G1FAHEXBA
    FZ-G1FAHGHBA
    FZ-G1FAHGXBA
    FZ-G1FAHJXBA
    FZ-G1FAHNXBA
    FZ-G1FAKCHBA
    FZ-G1FAKEHBA
    FZ-G1FAKGHBA
    FZ-G1FAKNHBA
    FZ-G1FNHAXBA
    FZ-G1FNHEXBA
    FZ-G1FNHJHBA
    FZ-G1FNKJHBA
    FZ-G1FSHAHBA
    FZ-G1FSHAXBA
    FZ-G1FSHEHBA
    FZ-G1FSHGHBA
    FZ-G1FSHGXBA
    FZ-G1FSHJHBA
    FZ-G1FSHJXBA
    FZ-G1FSHLHBA
    FZ-G1FSHLXBA
    FZ-G1FSHNXBA
    FZ-G1FSJHJBA
    FZ-G1FSKAHBA
    FZ-G1FSKGHBA
    FZ-G1FSKJHBA
    FZ-G1FSKNHBA
    FZ-G1L3102BA
    FZ-G1L3106BA
    FZ-G1L3107BA
    FZ-G1L3108BA
    FZ-G1L3109BA
    FZ-G1L3112BA
    FZ-G1L3115BA
    FZ-G1L3116BA
    FZ-G1L3117BA

  • FZ-G1L3118BA
    FZ-G1L3119BA
    FZ-G1L3120BA
    FZ-G1L3121BA
    FZ-G1L3122BA
    FZ-G1L3123BA
    FZ-G1L3124BA
    FZ-G1L3127BA
    FZ-G1L3128BA
    FZ-G1L3129BA
    FZ-G1L3130BA
    FZ-G1L3131BA
    FZ-G1L3132BA
    FZ-G1L3133BA
    FZ-G1L3134BA
    FZ-G1L3135BA
    FZ-G1L3136BA
    FZ-G1L7100BA
    FZ-G1L7104BA
    FZ-G1L7106BA
    FZ-G1L7107BA
    FZ-G1L7108BA
    FZ-G1L7113BA
    FZ-G1L7114BA
    FZ-G1R3102VA
    FZ-G1R3104VA
    FZ-G1R3113VA
    FZ-G1R3114VA
    FZ-G1R3116VA
    FZ-G1R3117VA
    FZ-G1R3119VA
    FZ-G1R3120VA
    FZ-G1R3122VA
    FZ-G1R3124VA
    FZ-G1R3125VA
    FZ-G1R7100VA
    FZ-G1R7101VA

Contact Panasonic Australia

Please fill the form below to register for replacement batteries and the application of a new firmware utility. A Panasonic representative will be in contact within 2 working days to discuss next steps. If you would like to talk to a Panasonic Australia representative, please contact us on 1800 700 006 (9.00am to 5.00pm AEST).

(Panasonic will confirm receipt of your enquiry via email)