Panasonic Battery Pack Safety Notice

Toughbook Laptop CF-AX Series, CF-C2 Series and CF-SX Series

Panasonic Corporation has identified that the battery packs sold in Australia within the Toughbook CF-AX Series, CF-C2 Series & CF-SX Series between April 2013 and March 2016 may overheat and potentially cause a fire hazard due to a battery pack configuration issue.

Products that are affected by this recall notice are as follows:

  • • CF-AX2 Series
  • • CF-AX3 Series
  • • CF-C2 Series
  • • CF-SX Series

In order to identify whether your device model may be affected, please check the model of your computer using the below diagram:

To deal with this potential risk Panasonic is developing user-downloadable software to diagnose the state of the battery and control it to avoid risk of ignition. This software will be provided on June 12th 2018 in a downloadable format. The battery pack will not be replaced as the configuration issue will be rectified with the use of the new software.

For those users affected by the recall notice we ask you to register your details by completing the contact form below. This will enable us to help facilitate the download of software to the device once it becomes available on June 12th 2018 and allow us to answer any questions in relation to the product recall announcement.

Until this software is available on June 12th 2018, in order to reduce the risk of the battery pack overheating and potentially igniting, all users will be required to use the charging control utility to provide an interim method for controlling the battery pack.

Instructions on how to apply this interim measure will be supplied upon the completion of the below form.

Contact Panasonic Australia

Please fill the form below. A Panasonic representative will be in contact within 2 working days to discuss next steps.

(Panasonic will confirm receipt of your enquiry via email)

If you have any further enquiries or for further information please contact the team at Panasonic:

At Panasonic, we believe that the quality of products and safety of our customers is our top priority.

Thank you for your cooperation and understanding.